1. Membership Requirement
- Only users with an active, paid membership can book appointments, create notices, or submit special requests.
- Non-members are not allowed to use these services.
2. Appointment Booking Limit
- A user can book a maximum of 2 appointments per doctor in one month.
- A minimum gap of 15 days between two appointments with the same doctor is mandatory.
Example: Appointment on 1st December → Next allowed on 16th December or later.
3. Appointment Request Timing
- Requests are accepted only one day before the appointment date.
- Allowed time: 9:00 AM – 6:00 PM.
Example: For 9th December appointment, apply on 8th December between 9 AM – 6 PM.
4. Automatic Approval System (AAA Score)
- Every day at 7:30 PM, appointment requests are automatically approved or rejected.
- Approval is based on AAA (Average Appointment Approval) score.
- AAA score is calculated from the average gap of last three appointments.
- Higher AAA score = Higher priority.
- Final approval depends on doctor availability.
5. Notice Policy
- Only active members can create and get notices approved.
- Notice must be created at least 7 days in advance.
Example: For notice on 8th December, apply on or before 1st December.
6. Special Request Appointments
- Special requests should be used only in genuine emergencies.
- Allows same-day appointment.
- 15-day gap rule does not apply.
- Notice can be created on the same day or before 7 days.
- Approval depends on EC Members’ discussion and availability.
⚠ Misuse, no-show, or false requests may lead to account suspension or permanent blocking.
7. Misuse & Account Action
- Misuse of appointment, notice, or special request may result in rejection of future requests.
- Management and EC members’ decisions will be final and binding.